Moorcroft Orthopaedic Mattress

Shipping Policy for Moorcroft Beds Limited:
At Moorcroft Beds Limited, we strive to provide efficient and reliable shipping services to our valued customers. This Shipping Policy outlines important information regarding the delivery of our products. Please read this policy carefully to understand our shipping procedures.

1. Delivery Timeframe:
1.1. Standard Delivery: We will deliver your order within 5-7 working days from the date of purchase.

2. Shipping Methods:
2.1. Carrier Selection: We select reputable shipping carriers to ensure safe and timely delivery of your order. The carrier may vary depending on the product type, size, weight, and destination.
2.2. Tracking Information: Once your order is shipped, we will provide you with a tracking number or a link to track the progress of your shipment. This will allow you to monitor the delivery status and estimated delivery date.

3. Shipping Charges:
3.1. Free Shipping: We offer free shipping on all our items.

4. Shipping Restrictions:
4.1. Geographic Limitations: We currently ship within the United Kingdom only.
4.2. P.O. Box Addresses: We are unable to ship to P.O. Box addresses. Please provide a valid physical address for delivery during the checkout process.

5. Delivery Process:
5.1. Notification: Once your order is dispatched, we will send you an email or notification to confirm the shipment. This communication will include relevant tracking details and instructions on how to track your order.
5.2. Delivery Attempts: The shipping carrier will attempt to deliver your order to the provided shipping address. If no one is available to receive the package, they may leave a delivery notification or make alternative delivery arrangements.
5.3. Signature Requirement: In some cases, a signature may be required upon delivery. This is to ensure the safe and accurate delivery of your order. If you are unavailable at the time of delivery, please follow the carrier's instructions for re-scheduling or collecting your package.

6. Order Changes and Cancellations:
6.1. Change Requests: Once your order has been placed, changes to the shipping address or other details may not be possible. Please review your order carefully before confirming.
6.2. Cancellation: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped. However, once the order is in transit, it cannot be canceled.

7. Contact Information:
If you have any questions or concerns regarding our Shipping Policy, or if you require assistance with tracking your shipment, please contact our customer service team:
Email: info@moorcroftbeds.com
Phone: 01924 475 491

Return and Refund Policy for Moorcroft Beds Limited:
At Moorcroft Beds Limited, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes, despite our best efforts, you may need to return a purchase. We have developed the following Return and Refund Policy to ensure a seamless experience for our valued customers:

1. Return Period:
You have 30 days from the date of purchase to initiate a return for any item purchased from Moorcroft Beds Limited. Please note that the 30-day period begins from the date of delivery.

2. Eligibility Criteria:
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, with all tags and packaging intact.
- The item must not show any signs of wear, damage, or alteration.
- Proof of purchase, such as a receipt or order confirmation, must be provided.

3. Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team within the 30-day return period to notify us of your intention to return the item(s). You can reach us through our designated customer support channels.
- Provide the necessary details, including your order number, item(s) being returned, and reason for the return.
- Our customer service team will guide you through the return process, including providing you with a return authorization number and instructions on how to package and ship the item(s) back to us.

4. Return Shipping:
You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a reliable shipping method with tracking and insurance to ensure that the item(s) reach us safely.

5. Refund:
Upon receiving the returned item(s) and verifying their eligibility for a refund, we will process the refund within 5 business days. The refund will be credited back to the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Non-Refundable Items:
Certain items are non-refundable, including but not limited to:
- Mattresses that have been used, damaged, or soiled.
- Items purchased during special promotions or clearance sales marked as "Final Sale" or "Non-Returnable."

7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or provide a refund as per your preference.

8. Exceptions:
This Return and Refund Policy applies to most purchases made from Moorcroft Beds Limited. However, it may not cover specific situations or promotions. We reserve the right to make exceptions or modify this policy on a case-by-case basis.

If you have any further questions or require assistance with a return or refund, please do not hesitate to contact our customer service team. We are here to help you!

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or revisions.

Size: Dimensions
Single: 3'0'' x 6'3'' (90 x 190 cm)
Small Double (Queen): 4'8'' x 6'3'' (120 x 190 cm)
Double: 4'6'' x 6'3'' (135 x 190 cm)
King Size: 5'0'' x 6'6'' (150 x 200 cm)
Super King Size: 6'0'' x 6'6'' (180 x 200 cm)