Privacy Policy

Last updated: 1 September 2025

Who We Are

Moorcroft Beds Limited (“we”, “our”, “us”) operates this website and is the controller of your personal information. We are committed to protecting your privacy and handling your data transparently, in line with applicable data protection laws including the UK GDPR and EU GDPR.

Contact details:
Unit C3, Carlinghow Mills, Bradford Road, Batley, WF17 8LL, United Kingdom
Email: info@moorcroftbeds.com
Telephone: 01924 475 491

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Information We Collect

We collect the following types of information:

• Identity & Contact Details – name, email address, billing and shipping address, telephone number.
  

• Order & Payment Information – details of purchases and payment method (processed securely by our payment providers; we do not store full card numbers).
  

• Account Information – if you create an account, your login credentials and preferences.
  

• Communications – messages or enquiries you send us.
  

• Website Usage Data – pages visited, IP address, device/browser type (collected via cookies, if consented).

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How We Collect Information

• Directly from you when you place an order, create an account or contact us.
  

• Automatically, via cookies and similar technologies (only if you consent).
  

• From service providers such as payment processors or delivery partners.

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How We Use Your Information

We process your data for the following purposes:

1. To fulfil your orders – process payments, arrange delivery, handle returns.
   

2. To manage your account – allow you to log in and track orders.
   

3. To provide customer support – respond to your enquiries.
   

4. To improve our services – analyse how our website is used (only if you consent to cookies).
   

5. For marketing – if you explicitly opt in, we may send you emails about new products, offers or updates. You can withdraw consent at any time.
   

6. For legal reasons – to comply with law, enforce our terms, or protect our business.

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Cookies and Tracking

Our website uses cookies to improve your experience.

• Essential cookies – required for the site to function.
  

• Analytics & marketing cookies – only set if you grant consent via our cookie banner.
  

You can manage your preferences at any time through the cookie banner.

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Sharing Your Information

We share your data only with trusted third parties where necessary:

• Shopify – our e-commerce platform provider.
  

• Payment processors – to securely process transactions.
  

• Delivery partners – to deliver your orders.
  

• IT & analytics providers – only where you have consented to cookies.
  
  

We do not sell your personal data.

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Data Storage & Transfers

Your personal data is stored and processed within the European Union. We do not transfer your data outside the EU.

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Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described above, including for legal, accounting or reporting requirements.

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Your Rights

You have the right to:

• Access the data we hold about you.
  

• Request correction of inaccurate data.
  

• Request deletion of your data (subject to legal obligations).
  

• Withdraw consent for marketing or cookies at any time.
  

• Restrict or object to certain processing activities.
  

• Receive a copy of your data in portable format.
  
  

To exercise these rights, contact us at info@moorcroftbeds.com.

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Children

Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal data from minors.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.